Business training and support

Training

Training is required to increase and ensure high standards through:

Safeguarding quality
Minimising wastage throughout the business
Reducing complaints
Minimising staff supervision
Increasing job satisfaction
Increasing productivity.

The student and the business will benefit from training by:

Improving staff skills
Gaining greater confidence
Taking more pride in their work.

Our Training Packages

Chartered Institute of Environmental Health (CIEH) Foundation Certificate in Food Hygiene (formerly Basic Food Hygiene Certificate)- Available from July 2005

This qualification is required by all workers who are in the food handling area. It is designed by the CIEH to give first level food workers an understanding of the fundamentals of good food hygiene practice. It is delivered as a one day course which covers seven main areas of: food poisoning; bacteriology; prevention of contamination and food poisoning; personal hygiene; premises, equipment and pest control; cleaning and disinfection; and legislation.

British Institute of Innkeepers Qualifications – Available from July 2005

A range of BII qualifications are available including the level 2 National Certificate for Personal Licence Holders which covers the role and legal requirements of the personal licence holder, responsible retail sale of alcohol and the application process for a personal licence.

Bar Service Training

This enables new staff to learn the basics about life behind the bar getting them to a competent level to ensure good service and standards. Competence with complaint handling will also form part of the course.

Cellar Management

Covers all the main areas to ensure a well kept and run cellar. We specialise in cask training to ensure the service of high quality cask ale to the customer at all time.

Basic Wine Service and Tasting

This course is designed for all staff to have a level of understanding of wine to ensure customers get a high quality of service. Students will be taught to read wine labels, identify different grape types and know the basics of a range of different grapes. Tasting will be part of the course to clarify levels of understanding. Guest speakers will also be used to show the wider business environment within the wine industry.

Basic Marketing

This course is aimed at managers to maximise sales and profits from the design, layout and offer of their business. This is approached from two angles: Gaining new customers and encouraging existing customers to use your business more frequently. Focusing customers towards products with higher profit margins.

An Introduction To Data Protection

We offer an informative course which should give your business a firm grasp of the new law and your responsibilities in regards to the protection of data.

Bespoke Courses To Meet Your Needs

We provide training packages bespoke to your business and work closely with yourselves to create sessions to meet your needs. We are also able to source speakers from varying backgrounds and specialities.

Our training packages are designed to develop knowledge and skills. We aim to help you achieve more effective performance through sessions created to meet specific group needs. We identify learning preferences and use appropriate training methods and aids to suit all student requirements. The sessions are designed to have a clear structure with clearly defined aims and objectives. We encourage active student participation so student experiences can be shared within the group leading to greater understanding by all.