Business Analysis

The modern retail business environment is constantly changing. Therefore to maintain competitiveness and profitability continual assessment and analysis is required. Many of the areas outlined below overlap, this emphasises their importance. In most cases a combination of these services are required to achieve the best results.

Our Services

Mystery Visit Reports

    Mystery visit reports are required to assess current standards of service and recommended areas of improvement.
    Feedback can be given on three levels:

• Basic report
• In depth report
• Face to face briefing.

    We tailor each report to individual customer needs to ensure relevance to each business. An independent viewpoint on delicate issues will be given.

Competitor Analysis

    This service is offered so the business can be seen in a wider context to maintain competitiveness. We are customer-lead on how wide this investigation is in regards to distance or number of venues. Exterior factors are also taken into account ie other areas of expendable income.

    Reports take into account four separate areas:

• Pricing
• The offer
• Service standards
• Atmosphere and added value.

Increasing Profits

    Every business wishes to maximise profit levels. With ever increasing demands on expendable income this is becoming a more important factor within retail. We investigate areas of the financial side of the business, concentrating on:

• Maximising profits
• Cutting costs
• The pricing structure
• The offer.

    This service is tailored to the customers needs and requirements.

Creating Added Value

    To maintain competitiveness in modern day retail the business has to offer that something extra. We analyse your current practices and advise on potential areas of added value. We will look at:

• The offer Atmosphere
• The service given to the customer
• Standards offered through out the business.

Contact us via e-mail: info@mannimal.co.uk